When we went on our Caribean Cruise in April I spent $40 on this professoinal picture and was devastated when I discovered I'd left it on the ship in our cabin. A month later I couldn't get it out of my mind, so I called Holland America and asked about lost & found. The lady was so nice! She submitted an inquiry, but told me chances were VERY slim that I'd ever get it back from lost and found. She suggested that I contact "Ocean Images" who is the company that takes the pictures on their cruise ships. She gave me their contact info and I e-mailed them. Again the lady that contacted me was nice so and helpful. I told her the night the picture was taken and the approximate time, told her where in the ship it was taken, and what we were wearing. A few days later, I got an e-mail saying they found the picture and asking which pose I had purchased. I told her and 2 weeks later, it arrived in the mail! I am so thrilled to have this picture gain. And also glad that they didn't charge me a penny to get another copy, not even shipping! Customer services is alive and well with Ocean Images and Holland America!
5 comments:
Yes there are still some real and honest and companies with great morals, too. I should tell you about my iphone and the bath i gave it in my purse. Apple replaced it free. That is right free.
Yes there are still some real and honest and companies with great morals, too. I should tell you about my iphone and the bath i gave it in my purse. Apple replaced it free. That is right free.
Awesome! So glad you had a positive experience getting it replaced. Can't wait till the cousins cruise!
Its a great picture! I'm glad you got it returned!
So pretty! And hurray for customer service that seems to be a dying art!
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